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  Our Vision
vision

To provide innovative and cost effective solutions in the area of Security , Access control, Time & Attendance management and consequently help in the growth of our clients.

 

 
 

Maintenance and Service Options

We have a specialist team of over 100 service engineers operating throughout the country. The level of maintenance and service they provide will depend on the service level you select.  We have developed three standard maintenance and service plans.

Standard

Provides routine maintenance and access to our callout services, A call out charges will apply.

Standard Plus

Provides the benefits of Standard but also covers call out charges.

Comprehensive

Provides full servicing including callout charges, free fitting of replacement parts for normal wear and tear and firmware upgrades on Unique system.

 

 

Service

 

Standard

 

Standard Plus

 

Comprehensive
Telephonic Support
  Full support telephone support from our Help Desk.      
8-Hour Call Out
  Eight hour response to all emergency call outs (subject to contract)      
Inspections
  Two routine inspections per year.      
Fine Tuning
  Minor system adjustments during inspection.      
Warranty
  12-month warranty for additional fitted equipment.      
Security Review
  Free Site  survey.      
Callout Charges
  Engineer call out charges included.      
Free Fitting
  Replacement parts fitted free (failure due to normal wear and tear).      
Free Upgrades
  Firmware upgrades free on Unique installed systems.      

 

Callout Charges Special Notes

  
1.
 With Comprehensive and Standard Plus, engineer call out charges are included in the case of where the system has been damaged by users or third parties or as a call out due to customer miss-operation. 
2. Damage due to fire, storm, flood, or act of nature, will be chargeable. 
3. With all plans, charges will be made for replacement of batteries. 
Full details are available on request.
     
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